FAQ


How do I join the TrailFX Rewards Program?
It’s easy. Simply register for the program. It’s free! – Join. The program is only open to opted-in TrailFX Parts VIA members.

How do I become a Parts VIA customer?
Go to Parts VIA for more information.

What do I need to do to earn Miles/Points?
Once you’ve selected your preferred currency (which is done when you Join the program), you will earn Miles/Points on qualifying TrailFX purchases made through Keystone Automotive. Your transactions will be automatically processed at the end of each month and posted to your account. For more information visit our Earn page.

What's the difference between the TrailFX Rewards Program and FX Points?
When you join the TrailFX Rewards Program you are registering with us to earn Miles/Points in a chosen reward program (e.g. FX Points, American Airlines AAdvantage, etc.). FX Points is our in-house currency. If you select this currency, you will be able to redeem the Points earned for account credits and gift cards. Please visit the Redeem page for a list of available items.

Do I earn points for previous purchases?
No. You will start earning Miles/Points beginning on the first day of the month following enrollment. For example, if you join the program on March 17, you will earn Miles/Points on purchases made from April 1 onwards.

How do I keep track of my Miles/Points?
You can see the Miles/Points you’ve received through your participation in the TrailFX Rewards Program by logging into your Program account and checking your Account History. If you have opted to earn FX Points you can see your current account balance here too. However, to find the Miles/Points balance for any other reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), you will have to visit the respective program website.

Why can’t I see my miles/points in my account balance?
Your FX Points will take 4 to 6 weeks before they show up on your account balance. Miles/Points for the travel and hotel programs may take longer. To find the Miles/Points balance for the travel and reward programs (e.g. American Airlines AAdvantage, United MileagePlus, etc.), please visit the respective program website.

How many Miles/Points do I need to redeem?
It depends on the reward program currency you are collecting. Each program has different redemption levels. Please visit the respective program website to find out how to redeem.

For FX Points, we have many different gift cards and account credits you can use your Points towards, and each item has a different Point value. Visit the Redeem page to see where you can use your Points.

Do my FX Points expire?
Yes. FX Points expire after 24 months from date of data entry.

Can I change reward currencies at any time?
To change the currency, simply update your profile with a new Reward Program and add its associated Reward Program Member #. NOTE: If you switch to a different reward currency, the Miles/Points you earned to date will NOT be transferred to the new selected currency. Your Miles/Points will remain under the original currency until you decide to redeem them. If you switch currencies, you will begin to accrue Miles/Points under the new currency starting with your next qualifying purchase. If you switch currencies and need to redeem the Miles/Points you earned while under a previous currency, you will need to temporarily switch back to that previous currency to do so. Remember to switch back to your new currency after redeeming Miles/Points from your previous currency or else you will begin accruing Miles/Points under the previous currency.

Still have questions?
Contact us.




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