FAQ


When is TrailFX Rewards closing?
December 31, 2020.

What do I need to do to earn Points/Miles?
You can earn Points/Miles on qualifying TrailFX purchases made through Keystone Automotive until December 31, 2020. Your transactions will be automatically processed at the end of each month and posted to your account.

Do my Points/Miles expire?
FX Points Members: You have until March 31, 2021 to redeem any unused points. Points will expire on April 1, 2021. Visit the redeem page for a list of available items.

Travel Rewards Collectors:  All Points/Miles earned through to December 31, 2020 will be deposited into your selected travel reward currency account.

How do I keep track of my Points/Miles?
You can see the Points/Miles you’ve received through your participation in the TrailFX Rewards Program by logging into your Program account and checking your Account History. If you have opted to earn FX Points you can see your current account balance here too. However, to find the Points/Miles balance for any other reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), you will have to visit the respective program website.

How many Points/Miles do I need to redeem?
It depends on the reward program currency you are collecting. Each program has different redemption levels. Please visit the respective program website to find out how to redeem.

For FX Points, we have many different gift cards and account credits you can use your Points towards, and each item has a different Point value. Visit the Redeem page to see where you can use your Points.

Why can’t I see my Points/Miles in my account balance?
Your FX Points will take 4 to 6 weeks before they show up on your account balance. Points/Miles for the travel and hotel programs may take longer. To find the Points/Miles balance for the travel and reward programs (e.g. American Airlines AAdvantage, United MileagePlus, etc.), please visit the respective program website.

Still have questions?
Contact us.




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