FAQ


Has the TrailFX Rewards program closed?
Yes, the TrailFX Rewards program was discontinued on December 31, 2020.

When do my Points/Miles expire?
FX Points Members: You have until March 31, 2021 to redeem any unused points. Points will expire on April 1, 2021. Visit the redeem page for a list of available items.
Travel Rewards Collectors: All Points/Miles earned through to December 31, 2020 will be deposited into your selected travel reward currency account.

How do I keep track of my Points/Miles?
Your FX Points balance is available on your Account History page. Your monthly email statements also show your balance. However, to find the Points/Miles balance for any other reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), visit the respective program website.

How many Points/Miles do I need to redeem?
It depends on the reward program currency you are collecting. Each program has different redemption levels. Visit the respective program website to find out how to redeem.

For FX Points, there are many different gift cards and account credits to choose from and each has a different point value. Visit the Redeem page for details.

Why can’t I see my Points/Miles in my account balance?
Your FX Points take 4 to 6 weeks before they show up on your account balance. Points/Miles for the travel and hotel programs may take longer. To find the Points/Miles balance for the travel and reward programs (e.g. American Airlines AAdvantage, United MileagePlus, etc.), visit the respective program website.

Still have questions?
Contact us.




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